ELIZABETH MCKAY RETURNS & EXCHANGES
If for any reason you are not satisfied with your purchase, you may return it for a full refund or exchange within 14 days of the ship date (defined as date ship notice is emailed to customer). Items for return or exchange must not be worn, damaged or altered in any way. Additionally, all of the tags must still be attached and the items must be shipped back to us with the original invoice. For a full refund, returns MUST be postmarked within 14 days of your original ship date. Returns received with in 30 days will be eligible for store credit only. NO RETURNS OR EXCHANGES WILL BE ACCEPTED AFTER 30 DAYS. For a full refund, SALE ITEMS must be postmarked and returned within 14 days of your original ship date.
Please email firstname.lastname@example.org for a Return Authorization. This is the Number you will write on the outside of your box so that we can process your refund. Packages sent back to the warehouse without a return authorization number will not be accepted.
Once your return authorization has been processed, please write the RA# on the outside of the package and send to:
Elizabeth McKay Returns
c/o Bergen Logistics
5903 Westside Avenue
North Bergen, NJ 07047
Please allow 7-10 business days for refund. Please also retain the tracking number so that we may verify the package was received.
ALL ITEMS MARKED FINAL SALE CANNOT BE RETURNED OR EXCHANGED.
FINAL SALE ITEMS ARE THOSE ITEMS DISCOUNTED 50% OR MORE, OR PROMOTIONAL CODES WHERE THE OFFER CLEARLY STATES "FINAL SALE."
All postage for returns is borne by the customer.
No returns will be accepted at the Elizabeth McKay Corporate Office. Customers who send returns to the corporate office will be charged a shipping surcharge of $20.
All returns must be sent to:
SHIPPING IN THE UNITED STATES
We ship UPS Ground, 2nd Day Air, and Next Day Air. We cannot guarantee overnight shipping to Hawaii , Alaska and other U.S. territories. All orders must be placed by 11 AM EST for same-day shipping. Orders placed after 1 PM EST will be shipped the following business day. Overnight shipping cannot be guaranteed for orders placed over the weekend.
EMcKay.com charges a flat fee of $10, $16, and $30 for Ground, 2 Day, and Overnight, respectively.
EMcKay.com currently only charges sales tax for items being delivered to New York State.
- See more at: http://www.emckay.com/returns-exchange#sthash.4PjKOX2z.dpuf