ELIZABETH MCKAY RETURNS & EXCHANGES

If for any reason you are not satisfied with your purchase, you may return it for a full refund or exchange within 14 days of the ship date (defined as date ship notice is emailed to customer). Items for return or exchange must not be worn, damaged or altered in any way. Additionally, all of the tags must still be attached and the items must be shipped back to us with the original invoice. For a full refund, returns MUST be postmarked within 14 days of your original ship date. Returns received with in 30 days will be eligible for store credit only. NO RETURNS OR EXCHANGES WILL BE ACCEPTED AFTER 30 DAYS. For a full refund, SALE ITEMS must be postmarked and returned within 14 days of your original ship date.

*Earrings are non-returnable for reasons of hygiene and safety.

RETURN AUTHORIZATION

Please email sales@emckay.com for a Return Authorization.  This is the Number you will include in your box so that we can process your refund. Packages sent back to the warehouse without a return authorization number will not be accepted. 

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

Once your return authorization has been processed and received, please allow 7-10 business days for refund.  Please also retain the tracking number so that we may verify the package was received. 

ALL ITEMS MARKED FINAL SALE CANNOT BE RETURNED OR EXCHANGED.

FINAL SALE ITEMS ARE THOSE ITEMS DISCOUNTED 50% OR MORE, ARE IN THE FINAL SALE SECTION, OR PROMOTIONAL CODES WHERE THE OFFER CLEARLY STATES "FINAL SALE."

All postage for returns is borne by the customer.

No returns will be accepted at the Elizabeth McKay Corporate Office. Customers who send returns to the corporate office will be charged a shipping surcharge of $20.

SHIPPING IN THE UNITED STATES

We ship USPS PRIORITY MAIL 2-3 Day and Next Day Air. We cannot guarantee overnight shipping to Hawaii , Alaska and other U.S. territories. All orders must be placed by 11 am EST for same-day shipping. Orders placed after 11 am EST will be shipped the following business day. Overnight shipping cannot be guaranteed for orders placed over the weekend.

EMcKay.com charges a flat fee of $12 for USPS Priority Mail, $20 (for heavier orders/items) and $30 for Overnight Shipping.

SALES TAX

EMcKay.com currently only charges sales tax for items being delivered to the state of Connecticut.